Frequently Asked Questions

LOCAL DELIVERY If your address is within 15km from Surrey Central Station, you can expect your order in 1-3 hours. The daily cut-off is 8:30pm. If your address is over 15km from Surrey Central Station, you can schedule a delivery time at checkout. The daily cut-off is 11:45pm. SHIPPING The daily cut-off is 6pm PST. All orders paid before 5:30pm will be packed and sent to Canada Post the following morning (excluding Saturday and Sunday). Any orders paid after 5:30pm will be sent our on the day after the following business day. For example: BEFORE 5:30PM: If your order is placed and paid for on Wednesday at 4PM PST, your order will be received by Canada Post on Thursday. AFTER 5:30PM: If your order is placed and paid for on Wednesday at 9PM PST, your order will be received by Canada Post on Friday. WEEKEND: If your order is placed and paid for on Sunday at 8PM PST, your order will be received by Canada Post on Tuesday. Order placed on weekends are usually received by Canada Post by Tuesday morning

If your package says delivered but you have yet to receive it there are typically two possible scenarios that could have occurred: The postal worker delivered to the wrong mailbox due to an incorrect address or human error. The most common challenge is the postal worker will scan all of his packages saying they were “successfully delivered” and then spend the next day or two delivering them. If you did not get your package 2 days after the expected delivery date please contact us.

Head to Canada Post's website and track your package. Every customer receives an email with their tracking number when we fulfill their order. If you have not received this, or deleted it, reach out to our team. We'll be happy to help you track down your package via Canada Post. If when tracking your package it is filed as "delivered" but it is not at your home, and you have not received a notice by Canada Post, please reach out to our team. We, as a business will need to open up a case with Canada Post to file a lost package claim. This process can take several days. Don't worry, we'll keep you informed every step of the way! When we receive your email, social media message, or phone call about your missing package our team will contact Canada Post. We will open an investigation with them for your lost package. Our team will then send you an email to let you know we have opened the investigation with Canada Post. Canada Post will then search their system to coordinate who among their drivers had your package. We usually hear back from Canada Post within 1-2 business days, but it can take longer than this - we appreciate your patience. When we receive an update from Canada Post, we will contact you to let your know next steps. As a small business, we need to wait until the package has been found or has been identified as missing to determine next steps. If we have identified that Canada Post has found the package (i.e. issue with shipping address), we will receive the package back to the shop. Our team will print a new shipping label, and send you a new tracking number. The package will be sent back to Canada Post and delivered to you, successfully this time! If the package is identified as lost, we will need to wait for confirmation from Canada Post - where they will provide reimbursement to us, as a small business. Once we receive this, we can send out your order - with new products, and provide you with a new tracking number. Thank you for your patience and understanding.

Yes! All orders above $150 before discounts and coupons are eligible for free Canada Post XPRESS POST shipping. Please note that the order total must be over $150 before any coupon codes are applied in order to get free shipping. If a coupon code brings the order value under $150, the shipping fees will be applied.

If you've received two tracking numbers, this just means the size of your package was updated! When this happens, you can either: Contact us via live chat or email to confirm the correct tracking number. Wait until one of the tracking number updates

If you cannot be home to meet the driver at the scheduled time, you can contact us via live chat or email for special support. We will try our best to accommodate your request. Please note that our regular delivery time is 7am - 9pm. OR, You can also choose standard shipping option instead. When the delivery driver arrives at your residence, you will receive a text or phone call notifying you to meet the driver outside. Driver will be able to wait for a couple minutes if the driver is unable to reach you. After the waiting time, your order will be returned to Green Bud Delivery. You can then contact us to reschedule your delivery at your own cost.

CANCELLATION If you require your order to be cancelled, please contact us via live chat or via email. Once we can confirm that your order has been cancelled, you can proceed with placing your new order. ADJUSTMENT We can only make adjustments to an existing order if it has not been shipped. To get assistance with an adjustment, please contact us via the live chat feature, or via email with the subject line as "Order Adjustment". We will try our best to accommodate any changes to your order.

We treat all refunds on a case by case basis. If your product is not up to our usual standard, you may to apply for a credit. You must notify us of your intent to return the product within one week after receipt. If you have consumed more than a sampling of the product, we will deduct the portion consumed from the refund. If you are prone to complaints or returns, we will require an unboxing video to proceed with your claim. Please note that all credits will take 3-5 days to process and we do not cover shipping costs for the returned product.

LOCAL DELIVERY 15km from Surrey Central Station Minimum order $40 Delivery fee $5 Free delivery over $50 ​​ 15-20km from Surrey Central Station Minimum order $50 Delivery fee $10 Free delivery over $100 ​ 20-25km from Surrey Central Station Minimum order $100 Delivery fee $15 Free delivery over $150 ​ MAIL ORDER - SHIPPING - Xpresspost Minimum order $100 Flat fee $25 Free shipping over $150

If you've registered for a new account and you'll be able to receive a welcome coupon. You can find it in your Green Bud Delivery account under the "My Rewards" tab. Still having issues? Just reach out to us and we'll be happy to help you out!

You cannot combine coupon codes. There is a maximum of one discount coupon code per order. For example: If you have a coupon code for 10% off and another for $10 off, you can only apply one coupon to your order.

1. Add to cart and checkout Browse our menu and add products to your cart. Fill in your delivery address and submit the order. 2. Submit your Photo ID After placing your order, provide photo ID by sending a photo to deliverygreenbud@gmail.com We only ask this once for first time customers and we will immediately delete your email after verification. 3. Send Interact e-Transfer (not needed if paying Cash on Delivery) We will send an order confirmation including payment instructions. NOTE: Please don’t use Buddy or Weed as the name when saving our contact on your e-transfer list or in the secret question. Please do not mention cannabis or anything cannabis related when sending the e-transfer. *If Paying by Cash, please leave a note in your order letting us know if any change will be needed! 4. Sit back and relax! Once we receive your Photo ID and payment, your order is on the way! Local Delivery: You will receive a text from your Buddy Driver with an ETA. Expect the delivery to arrive within the hour. Mail order: You will receive an email with tracking number. If you have any questions, contact us by email deliverygreenbud@gmail.com or our live chat feature.

Credit card payments are currently on pause due to multiple fraudulent attempts. We sincerely apologize for any inconvenience this may cause and appreciate your patience. At the time, we will be accepting email money transfer and cash on delivery. This has proven to be the most safe and secure method of payments for our clients and Green Bud Delivery.

LOCAL DELIVERY Once your order has been placed, we will prepare your order and confirm the estimated delivery time. When the delivery driver arrives at your residence, you will receive a text or phone call notifying you to meet the driver outside. MAILING ORDER Once your order has been placed, we will await for your payment. You will receive an email immediately after your order with your payment information. If you have already sent payment before viewing this email, you may disregard this email. Once your payment has been accepted, you will receive another email to let you know that your order is being processed and ready for shipment via Canada Post, including your tracking information.

Payments will not always be auto-deposit. This may change intermittently however you will always know on the payments page once you complete your order. A general guide to follow is when you enter our email for the e-transfer, if you are not prompted for a security question, it will be auto-deposited. For payments that are auto-deposited, you will NOT need to enter a security question and answer. You will only need to include your order number in the EMT message. Do NOT include any other message relating to cannabis. Rest assured that all payments are securely accepted and this change is in efforts to help serve our clients better. As always, if you have any questions, please feel free to reach out via our live chat or via email.